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The Microsoft Teams Item is Missing in Ultra Courses When Using Safari Browser

Date Published: May 07,2024


CategoryPlanned First Fix Release:Functioning as Designed; Product:Data Management & Integrations,Course Tools; Version:Ultra
Article No.: 000078412
Product:
Blackboard Learn
Release:
SaaS
Service Pack(s):
Ultra
Description:
In Ultra view mode, when Safari browser is used the 'Enable Microsoft Teams' link will be missing. However, the link will be available when other browsers are used.
Steps to Repeat:
  1. Log into Blackboard Learn Ultra Experience as an administrator using Safari browser
  2. Go to System Admin > LTI Tool Providers
  3. Make sure the following two LTI providers are configured successfully:
  • Microsoft Teams
  • Microsoft Teams for Learn Ultra
  1. Go back to System Admin > Courses
  2. Search and access an Ultra course


Observed Behavior:
The "Enable MS Teams" link is missing the "Details & Actions" section of the course when using Safari browser only.

Expected Behavior:
The "Enable MS Teams" link will be listed within the "Details & Actions" section of the course
 



Resolution/Workaround:

  • Use a different browser than Safari.
  • Per Learn Product Development, MS Teams Classes requires cookies in the browser by design. If an end-user wants to see the MS Teams in Safari, the user must uncheck the "Prevent cross-site tracking" in the browser Settings (Preferences) > Privacy tab.

Information:

This is not a bug, it is a expected behavior. If the user wants to see the MS Teams in Safari they have to uncheck the "Prevent cross-site tracking"  since MS Teams Classes requires cookies in the browser.

Target Release:

Functioning as Designed






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