Behind the Blackboard! Blank Page Displayed when Attempting to Copy Course Contents from Original to Ultra Course Using Copy Feature - Behind the Blackboard Skip Navigation
Download PDF Icon Download PDF    Print article

Blank Page Displayed when Attempting to Copy Course Contents from Original to Ultra Course Using Copy Feature

Date Published: Apr 10,2024


CategoryPlanned First Fix Release:SaaS - v3900.89.0; Product:Content Management,Course Tools; Version:Ultra
Article No.: 000078533
Product:
Blackboard Learn
Release:
SaaS
Service Pack(s):
Ultra
Description:
A blank page is displayed when attempting to copy course contents from an Original course to an Ultra Course using the copy feature through the GUI.
Steps to Repeat:
  1. Log into Blackboard Learn ULTRA as Administrator
  2. Admin Panel > Courses > Search for an Original Experience Course
  3. Click plus sign in the course content > Copy Content > Search for an ULTRA Course as a destination Course ID
  4.  Once the copy is finished > Click ULTRA course to see the course content
Expected Behavior:
To be able to see the course content inside the copy content feature
Observed Behavior:
A Blank screen appeared and observed it for more than one hour, the page did not load anything.





Target Release:

SaaS-Fixed (v3900.89.0-rel.27 or higher)






The information contained in the Knowledge Base was written and/or verified by Blackboard Support. It is approved for client use. Nothing in the Knowledge Base shall be deemed to modify your license in any way to any Blackboard product. If you have comments, questions, or concerns, please send an email to kb@blackboard.com. © 2024 Blackboard Inc. All rights reserved